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750 N. St. Francis Dr. Santa Fe, NM 87501


Hotel Reservations

  • Do I need a credit card to make a hotel room reservation?

    Yes. A credit card deposit is required at the time of reservation. Your credit card will not be charged until the day of your arrival.
  • What is the reservations cancellation policy? Is there an early departure fee?

    Reservations may be canceled up to 72 hours prior to arrival date, unless otherwise stated (Please check your package's details if applicable).The Lodge at Santa Fe's early departure fee is the first night room charge plus all applicable taxes.
  • What are the taxes for a hotel stay?

    All hotel room bookings are subject to taxes including Santa Fe Lodger's Tax of 7% and the New Mexico Gross Receipts Tax of 8.1875% per room. (Tax rate subject to change)
  • How do I make reservations for a group (family reunion, club, etc.)?

    Group reservations can be made through the reservations department by contacting 888-563-4373. If you are looking to book a special group rate or require additional information, please contact the group sales department at505-992-5800, ext 50.
  • How do I view my hotel reservations online?

    If you booked your reservation through our online reservation system click"Check Availability" on the booking engine which islocated at the upper right corner of the Lodge at Santa Fe homepage. Next click "Find Reservation" at the upper right corner and enter you e-mail address and confirmation number. Reservations can also be confirmed by calling the reservation department at 888-563-4373.
  • How do I modify or cancel my reservation?

    Reservations can be canceled or modified by calling Lodge at Santa Fe at 888-563-4373. If the reservation was booked online, it can be canceled or modified by logging into the booking engine located at the upper right corner of the Lodge at Santa Fe website. Next click "Check Availability" at the upper right corner and enter you e-mail address and confirmation number.
  • I forgot/lost my confirmation number. How do I find it?

    Please contactthe reservations department at the Lodge at Santa Feby telephone at888-563-4373.
  • Is there a minimum age requirement to make a reservation?

    Yes. Guests must be at least 21 years old to make a reservation. Exceptions are made for active military with proper military ID if under the age of 21.
  • How do I make a special request regarding my stay?

    Special requests can be made by contacting the Lodge at Santa Fe directly at 505-992-5800. Online, special request can be made by clicking the "Special Requests" link within the confirmation email.
  • I have questions about my bill. Who do I contact?

    Questions regarding a room folio can be directed to the Lodge at Santa Fe Front Desk at 505-992-5800.

Hotel Information

  • What is check in and check out time?

    Check-in is 4:00pm and checkout is 12:00pm (noon).
  • Does the hotel have free Wi-Fi internet access? How do I connect?

    Yes. All Heritage Hotels & Resorts offer complimentary wireless internet access to guests. To connect to our free Wi-Fi network simply select the network titled Lodge at Santa Fe from your Wi-Fi access port. No login is required to access the wireless network.
  • Is there a business center?

    Yes. The Lodge at Santa Fe offers a business center free of charge to guests.
  • How do I print out a document from my computer at the hotel?

    Documents can be printed by accessing the on-site business center (fee may apply) or by contacting the front desk.
  • Can you help me check-in for a departing flight the day before?

    Yes. The front desk will be happy to assist with airline flight check-in and assist with printing boarding passes.
  • What amenities do your hotels have?

    The Lodge at Santa Fe offers many amenities and services. Please refer to the hotel's website for a complete list. http://www.lodgeatsantafe.com/santa-fe-pet-friendly.aspx
  • Does this hotel accept pets? Are there restrictions or fees?

    Yes. The Lodge at Santa Fe is a pet friendly hotel and welcomes pets up to 50lbs at the property. There is a $25 pet fee per day for up to two pets at the hotel.Please contact reservations at 888-563-4373with any questions. Pet friendly packages are also available. Please visit http://www.lodgeatsantafe.com/special-pkg/santa-fe-pet-pkg.aspx for additional information.
  • How far do you have to walk to take your pet out?

    There are walking trails located around the property at the Lodge at Santa Fe that offer green spaces for pets.
  • I want flowers, chocolates, champagne, wine or gifts sent to the room. How do I do this?

    Please contact The Lodge at Santa Fe front desk directly at505-992-5800 for special requests.
  • Does the hotel have a place to workout? What equipment is available and what are the hours?

    Yes. The Lodge at Santa Fe offers a fitness room that offers a stationary bike, elliptical machine and weight machine. The fitness room can be accessed 24-hours.
  • Does the hotel have a pool?

    Yes. The Lodge at Santa Fe has an outdoor pool and Jacuzzi open seasonally.
  • Do you offer connecting rooms?

    Yes. Connecting Rooms are available at The Lodge at Santa Fe. Please contact the reservations department at 888-563-4373 for availability.
  • Does the hotel offer roll-away beds? How do I reserve them?

    Yes. Roll away beds are available in suite rooms only.
  • Do you have coffee makers, refrigerators or microwaves available in the rooms? Is there a fee for these?

    At the Lodge at Santa Fe all rooms and suites offer coffee makers in-room. Additionally, refrigerators and microwaves are located in all suites.
  • How do I find out about events going on at the hotel?

    Please visit the Lodge at Santa Fe's Events http://www.lodgeatsantafe.com/santa-fe-events.aspxor Facebookhttps://www.facebook.com/TheLodgeatSantaFewebpage to see what is taking place during your stay.
  • How many people can stay in a room?

    The Lodge at Santa Fe allows up to two guests to stay in single bed rooms and up to four guests to stay in the double bed rooms.
  • Do you allow smoking on the property or in the rooms?

    No. The Lodge at Santa Fe is a non-smoking property and smoking is not permitted on the premises.
  • Do you offer ADA wheelchair accessible rooms?

    Yes. The Lodge at Santa Fe offers two ADA accessible rooms. Please make your request when booking your stay.
  • How can I leave feedback after my stay?

    At the Lodge at Santa Fe, we would love to hear about your stay. Please contact us on Google or Trip Advisor to leave feedback.

Transportation/Directions

  • What are directions to the hotel and the cross streets?

    The Lodge at Santa Fe is centrally located in Santa Fe just 5 minutes to Santa Fe Plaza with a free shuttle. Please visit our Location page for detailed directions and map.http://www.lodgeatsantafe.com/santa-fe-hotel.aspx
  • Does the hotel have a shuttle?

    Yes. There is a complimentary shuttle for guests to Santa Fe Plaza, please check with the front desk for hours of operation.
  • Do you have onsite parking? Is there parking fees?

    Yes. The Lodge at Santa Fe offers complimentary parking to guests.
  • How far is the hotel from the airport?

    The Lodge at Santa Fe is located 69 miles for Albuquerque International Airport (Sunport).
  • What public transportation options are available in the city?

    Santa Fe has public bus transportation http://www.santafenm.gov/index.aspx?NID=498. Taxi service is available by phone reservation. Capital City Cab can be reached at 505-438-0000. The New Mexico Rail Runner provides service between Santa Fe and Albuquerque: http://www.nmrailrunner.com/

City Information

  • What is the weather like?

    Santa Fe is located in the high desert region of New Mexico and is not as hot as Arizona or other Southwestern destinations. There is very low humidity followed by cool nights so warm days do not seem as hot as other Southwest locations. Santa Fe receives very little rainfall and when it does rain it often dissipates quickly. On average July is considered the warmest and wettest month and January is considered the coolest month. Please refer to the charts for historical averages.
  • What should I wear when visiting?

    In general dress for comfort for the activity you are planning and bring a light sweater or jacket for the evenings as it can get cooler even during the summer months.
  • What should I pack?

    The low humidity and high altitude of Santa Fe means you'll need to stay hydrated when visiting and it is recommend you bring along sunscreen, lotion and lip balm. Also, don't forget to drink lots of water to stay hydrated throughout your visit.
  • What are the nearby attractions and things to do?

    Visit The Lodge at Santa Fe's "Things to Do" page to learn more. http://www.lodgeatsantafe.com/santa-fe-attractions.aspx.

Meetings/Events/Weddings

  • How do I get a quote for a meeting, event or wedding?

    Contact the sales department at 505-798-4360 for additional information and to receive a specialized quote or complete our RFP online here: http://www.lodgeatsantafe.com/meetings/santa-fe-meeting-request.aspx Additional information is here: http://www.lodgeatsantafe.com/meetings/santa-fe-meetings.aspx or http://www.lodgeatsantafe.com/weddings/santa-fe-weddings.aspx
  • Do you offer special group rates?

    Yes. The Lodge at Santa Fe does offer special group rates. Please contact the group sales department at 505-992-5800 for additional information and rates or complete our RFP online here: http://www.lodgeatsantafe.com/meetings/santa-fe-meeting-request.aspx
  • How many people can fit for a meeting or wedding at this hotel?

    Up to 400 guests can be accommodated at the Lodge at Santa Fe.
  • Do you have a wedding chapel or place for wedding ceremony onsite?

    Yes. The Lodge at Santa Fe offers an onsite non-denominational private Southwestern wedding chapel that seats up to 30 people inside with our courtyard seating 350 right outside the chapel.

Dining/Nightlife

  • Does the hotel have a restaurant and/or bar? When is it open?

    Yes. The Lodge at Santa Fe offers Gardunos of Mexico restaurant which is open daily from 7am-2pm and 5pm-9pm (10pm on weekends). The bar opens daily at 5pm.
  • Does the hotel offer room service? What are the hours?

    Yes. The hours are the same as the restaurant.
  • Is breakfast included with my room rate?

    Breakfast is not included with a regular room booking unless a special package is booked that includes breakfast in the rate. Too see our available packages visit our Specials page http://www.lodgeatsantafe.com/special-pkg/santa-fe-hotel-specials.aspx
  • Are there other restaurants and bars near the hotel?

    Yes. The Lodge at Santa Fe is located within a 1 mile radius of numerous restaurants and bars and our complimentary shuttle will take visitors to the Santa Fe plaza as well.
Santa Fe New Mexico Hotel FAQ

Lodge at Santa Fe - Santa Fe, New Mexico (NM)Located at
750 N. St. Francis Dr., Santa Fe, New Mexico 87501
Contact: 505-992-5800 Fax: 505-992-5865
A Heritage Hotel and Resort
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Email: sflodge@hhandr.com
Physical Address for GPS: 744 Calle Mejia, Santa Fe, NM 87501